What is included in the price of my holiday?
When is the best time to travel to Vietnam?
Do the Vietnamese harbour grudges against Westerners because of the Vietnam War?
Will I encounter lots of poverty and squalor travelling through Vietnam?
What kinds of transport are used on tour?
What type of restaurants and food will be available on tour?
What is not included in the price of my holiday?
Am I best to book early?
When do I have to pay the balance of my tour?
What is the difference between tour type?
What does it mean if I book a ‘ Guaranteed Hotel ‘?
How will I know what activities are happening on the tour?
How do I keep my valuables safe?
Are the tour itineraries subject to change?
How much luggage can I take?
How do I get to the cruiser in Halong Bay if i only do cruise trip?
When can I board the internatinal flights and domestic flights?
Can I bring visitors on the tour?
Is Vietnam Tour right for honeymooners?
Are there non-smoking rooms at Hotel?
Are there different classes of service on tour?
Will I get bored or feel confined?
What if I have medication?
Can I book a disabled Hotel?
Are there laundry services in any Hotel?
Am I likely to become seasick?
Will I need a tuxedo?
How do I pay for my purchases on tour?
What about tipping?
What are my dining options?
What if I’m on a special diet?
What if I am celebrating my anniversary/birthday?
Do I have to participate in the cruise line’s organized activities?
Are most tour package suitable for children?
What’s available to do in the evenings?
Can we keep in touch with the outside world?
How do I pay for purchases in remote area as Sapa mountain or villages?
What is there to do in highland regions or villages?
Do I have to get on tour at every places which tour program show out?
Do I need a passport, visa or vaccinations?
What types of travellers nomally meet when touring in Vietnam?
If I am travelling alone, how will I meet people and have fun?
Do I need Travel Insurance?
What should not I pack?
When will I receive my documentation?
Can I reserve my Hotel?
How many formal evenings are there on a tour package?
How do I amend or cancel my tour booking?
Is there a credit card charge?
What is your registered address?

……………………………………………………………………

What is included in the price of my holiday?
Your holiday will include accommodation , meals, guide , transport, entrance fees and most of the entertainment while touring.

When is the best time to travel to Vietnam?
All year is fine. Travellers should note that Vietnam is especially hot and humid (highs of 35 – 38 degrees) between June and September and Hanoi and the north tends to be cool (15 – 20 degrees) and often misty in December, January and February. The wet season (May to October) does not usually obstruct travel as rain is normally confined to an hour or two each day. The wet season is the hottest and most humid period of the year. Central Vietnam may experience unstable weather in October and November.

Do the Vietnamese harbour grudges against Westerners because of the Vietnam War?
Remarkably, the Vietnamese are some of the most friendly and hospitable people in Asia. Travellers to Vietnam are overwhelmed by the warmth and hospitality of the people.

Will I encounter lots of poverty and squalor travelling through Vietnam?
Vietnam is one of the poorest countries in Asia. This is not so apparent to travellers as food is plentifully available and business is now thriving. Travellers will encounter beggars in the cities and will also likely be confronted by some poverty. These are all part of the experience of Vietnam. The more powerful image of the Vietnamese is of a positive people committed to improving their lives and advancing their country.

What kinds of transport are used on tour?
For road journeys, air conditioned coasters or mini buses are used. These are modern, spacious, comfortable, well maintained, safe vehicles – perfect for small group travel. In cities, towns and villages we use a combination of cyclos (Vietnamese tri-shaw), boats, bicycles (optional) and our own two feet. Some tours include domestic flights on Vietnam Airlines. Most flights are on modern Airbus 320 or Fokker 70 planes. Some tours also include rail trips.

What type of restaurants and food will be available on tour?
Vietnamese cuisine is diverse and tasty and one of the many highlights of a visit to the country. We therefore usually eat at quality Vietnamese restaurants – serving a selection of seafood, chicken, beef, pork and vegetable dishes. Some travellers prefer a mixture of International (Western) and Vietnamese food while touring. In Ho Chi Minh City and Hanoi there is a generous array of international cuisine, while in most provincial areas the choice is more limited. Breakfast is included each day on our tours and is usually a mix of western buffet and continental style. Vegetarians will find a good selection of fresh foods available

What is not included in the price of my holiday?
The price will not include organised any excursions show out on tour program, carbonated soft drinks or alcoholic beverages (unless an ‘All inclusive’ package is purchased), photographs, gratuities (these are included in the cost on some tour packages, please enquire for details), medical services, casino expenditures, spa and beauty treatments or other miscellaneous items you have purchase on tour.

Am I best to book early?
It is never too early to begin planning your holiday. Booking early is generally your best assurance of obtaining the arrangements and accommodation of your choice, especially if you are planning a holiday in the peak season or over Christmas and New Year.

When do I have to pay the balance of my tour?
Once you have paid you deposit then you can relax and start looking forward to your holiday, your remaining balance due date is then 60days before departure.

What is the difference between any tour type?
There are no much difference between any tour’ type , Most packages have a best service runing by our conditions, except Accommodation by customers request,

What does it mean if I book a Guaranteed Hotel ?
This would mean that you are not booking a specific Hotel’s room number, but you are guaranteed a room of the grade that you are wanting to book, or higher.

How will I know what activities are happening on the tour?
Your program will provide a detailed schedule of events for that day including locations and times.

How do I keep my valuables safe?
Most Hotels are now fitted with safes but otherwise there are boxes in the pursers office.

Are the tour itineraries subject to change?
Yes, all tour itineraries are subject to change. With guest safety as the number one priority for the tours, on the rare occasions that weather conditions and other unforeseen circumstances may occur, it may cause a change in the original itinerary. In these circumstances, the guide will do everything within their power to guide an alternate option or we will set an other option to you.

How much luggage can I take?
There are no restrictions on how much luggage you can take ontour, , however you should consider the size of your bag.

How do I get to the Cruiser in Halong Bay if i only take cruise trip?
They will escort you to the transfer shuttle that goes from your place to the port and back again after the cruise. Most cruise packages offer these services for an additional cost to passengers providing their own way.

When can I board the international flight and domestic flight ?
Passengers must be at Airport no later than 2hours prior to departure with internation flights and 1hour with domestic flights.

Can I bring visitors on the tour?
For safety and security reasons, no visitors will be allowed on joining with .

Is Vietnam Tour right for honeymooners?
Without a doubt! Vietnam Holiday offers an atmosphere that’s just right for romance… cosy dinners for two, strolling on beach at sunset, drinking at opening hotel’ room at the night (even under the stars). Most packages provide special services — and breakfast in bed. Also, some packages offer special programs for performing a marriage ceremony or renewing your marriage vows.

Are there non-smoking rooms at Hotel?
Virtually all Hotels have smoking and non-smoking rooms. In fact, many dining rooms, and even some entire restaurants, are now totally smoke-free, reflecting passenger requests. If you want your dining table in a non-smoking area, please advise the restaurant manager when coming.

Are there different classes of service ontour?
Today’s Vietnam tour packge are “one class”. The Tour are available to everyone joining with.

Will I get bored or feel confined?
It’s not likely. Most tour packages are a good organize and it usually takes a couple of days to fully explore the different options available on destinations. You can rest by setting down on Beach and enjoin drink during sunbathing or chatting or learning Vietnamese language with your guide ! In addition to the activities on tour, you also have the opportunity to explore new and exciting destinations

What if I have medication?
Please carry any medication in its original bottle. It is recommended that medications be carried in your pocket or purse so they will be available when needed because checked luggage may not be accessible at all times. If you are using any prescription drugs, vitamins, or other medication on a regular basis, you should bring an adequate supply since they may not be readily available check in the airport or hotel.

Can I book a disabled hotel?
As we are currently unable to check this information online, we would advise that you use our contact within this site, or call one of our tour specialists on +84 962301448
 or mail to : tourismunionindochina@gmail.com and they will be able to assist you.

Are there laundry services in any Hotel?
Almost all hotels have laundry facilities and many provide dry-cleaning services. There is, however, an additional charge for professional laundry and dry-cleaning services. Many hotels also have self-service launderettes.

Am I likely to become seasick?
Seasickness is not common on larger cruise boats during on some Cruise trip in Halong Bay or Mekong Delta or with Flights as they are equipped with stabilizers designed to minimize the feeling of movement. If you should feel queasy, medicine is available from your guide steward. If you are prone to motion sickness, you may want to consider consulting your doctor prior to departure.

Will I need a tuxedo?
Many TUI Travel now have a more relaxed and casual approach to dress throughout the tour – while on others, formal dinners or parties are part of the fun. You do not have to buy a tuxedo just for the Vietnam Tour, as even on the most formal of Restaurants, a dark suit and tie are fine for the dressiest of occasions. Also, many hotels offer tuxedo rental services.

How do I pay for my purchases on tour?
For your convenience, an account will be set up for you when you on tour and purchases will be billed automatically to your credit card. It is easy way to pay by a cash. Please ask the your guide for help
Do I have to participate in the package’s organized activities?
It is up to you! You can try everything – the choice is yours!

What about tipping?
On many Hotelrs gratuities are now included, if this is not the case you should reward great service. Some operators will add gratuities to your on accomodation account, which cannot be pre-paid and are to be settled at the end of your stay.

What are my dining options?
Most tour packages offer Open Seating in the main dining room. Dining preferences may be requested at the time of the booking. Your seating and table assignment will be confirmed at arrival. Either seating will enable you to see all shows and experience everything your hotel has to offer. As an alternative to traditional seatings, most tour packages now offer “freestyle” dining. This option provides guests with the flexibility to dine when they wish. You may also choose your dinner companions and request specific tables rather than being assigned to a particular time and table for the duration of the restaurant. For your convenience, in addition to breakfast, lunch, dinner, and midnight drink, many hotels also offer complimentary room service. Low-fat and vegetarian options are often available.

What if I’m on a special diet?
Please advise on any special dietary requirements at the time of booking, as special meals are available to accommodate different dietary needs.

What if I am celebrating my anniversary/birthday?
Package tours love to celebrate with you, so if you are celebrating a special occasion on tour, we can add that information to your reservation in advance.

Are most the tour package suitable for children?
Most package tours have developed supervised programs for children due to the increase in families choosing to tour. Most tours are happy to accept families (some package do have exclusions and this will be detailed in the relevant brochures) infants are carried from the age of 6 months onwards on most tours, but in some cases this is 1 year. These programs are designed to give your children a chance to go swimming, play sports, and get to know other children on the destination, while giving you an opportunity for some worry free rest and relaxation. Some children may be too young to participate in certain programs. Each package will have its own range of facilities for your children.

What’s available to do in the evenings?
Nightly activities are just as exciting as during the day. Test your tongue with wine in cool breeze under star at Hotel or Resort on Coastal area , maybe stay out for a nice drink at evening clubs in cities.

Can we keep in touch with the outside world?
Yes – very easily. Most hotels in destinations have televisions in the living rooms plus a daily newsletter with headlines. Phone work well on Vietnam…

How do I pay for purchases in remote place as Sapa mountain or villages?
Most shops accept major credit cards. Some place have ATMs; however, they may not always be in service and fees are involved.

What is there to do in highland regions or villages?
There is something to do for everyone. Each place offers a unique experience where you can explore on your own, an organized excursions from the tour packages are go shopping, relax on the beach or take in some historical sites.

Do I have to get on tour at every place which program show out?
Not if you don’t want to. You are more than welcome to stay at the hotel and relax or participate in some of the organized activities.

Do I need a passport, visa or vaccinations?
All travellers must have a passport with at least 6 months validity after your return date,

What type of travellers nomally meet when touring in Vietnam?
Vietnam is becoming more and more popular destination for visitor all the time. It appeals to a very wide mix of young and old, couples, families and singles. Travellers like the good things in life, but are generally friendly, sociable individuals eager to experience new things. You are sure to find like-minded people on tour.

If I am travelling alone, how will I meet people and have fun?
It could not be easier to meet people in any destinations. . You might also want to consider joining a larger table for dinner in order to get to know more of your fellow voyagers. On- tour activities like sightseeing are a great way to make new friends. .

Do I need Travel Insurance?
Yes, Sure you really need it, do it before you go

What should not I pack?
Obviously there are certain items that shouldn’t be packed in your luggage for safety reasons. Details of the items that cannot be carried in baggage on flights can be found on the back of your flight tickets. The Merchant Airport Act also prohibits the carrying of certain items on the flights without prior authorisation from the relevant supplier, including :
All firearms and ammunition, sporting weapons, replica firearms and explosives of any kind.
Knives and other sharp bladed weapons.
Flammable substances (petrol, methylated spirits, paint thinners etc).
Items containing incapacitating substances that could be used to maim or disable.
Any other item made, adapted or intended for use as an offensive weapon.

When will I receive my documentation?
You will first receive a confirmation for your cruise within 6 days. Then approx 30 days before travel you will receive your tickets and voucher.

Can I reserve my hotel?
Yes, but only if the desired hotel’s room type/grade is available, and this is sometimes done at a charge. Hotel locations are illustrated in travel document.

How many formal evenings are there on a tour package?
There are usually formal every evenings , for which the men are required to wear a suit.

How do I amend or cancel my tour booking?
If you need to make any amendments to/ or cancel your booking, please call one of our aftersales team on +84 962301448
 or mail to : tourismunionindochina@gmail.com
and they will be able to assist you.

Is there a credit card charge?
A 3% credit card charge applies to all credit card payments up to a maximum of US$ 50 per transaction (current rate which is subject to change).

 

What is your registered address?
Our registered address is
Eurowindown River Park
Dong Hoi Street
Dong Anh
Hanoi
Vietnam